San Francisco Toyota's Excessive Wear and Use Guidelines

TFS Excessive Wear and Use Guidelines

We can all relate to the occasional scratch and scuff. Normal wear and use to a vehicle is to be expected after a Leasing period. However, damages exceeding normal wear and use may be chargeable to you upon lease-end.1

San Francisco Toyota follows Toyota's 'Excessive Wear and Use Guidelines' to help prevent any surprises and extra charges that may come up. Please review our general 'Excessive Wear and Use Guidelines' below for examples of what is considered excessive. The examples provided are for your convenience and may not include all instances of excessive damage that may subject you to additional charges.2


Seat and Trim

  • A single cut, tear, burn or stain greater than the size of a credit card.

   Equipment, Parts and Accessories
  • Missing keys/remotes.
  • Missing parts or accessories (shifter knob, headrests, tonneau/cargo cover, etc.).
  • Inoperative, malfunctioning or broken parts or equipment.
  • Any modifications not on the vehicle at lease inception.


Paint and Body

  • A consolidation of severe scratches in which the paint has been removed and the underlying panel is exposed.
  • A single dent greater than the size of a credit card.
  • Previous repairs performed poorly or un-repaired collision damage.
 Glass and Lights

  • Windshield cracks, stars or bull's-eyes.
  • Damaged, broken or non-factory tinted glass.
  • Bent, broken or missing lights, turn signals, mirrors or lamps.
 Tires, Wheels and Wheel Covers
  • Tires with exposed cords or sidewall damage.
  • Tires or wheels that do not meet manufacturer's guidelines for safe operation.
  • Missing or damaged wheel covers.
  • Wheel gouges greater than 1".

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Do you have any questions regarding the Wear And Use Guidelines?*

1 Under certain circumstances, Toyota Financial Services may elect not to charge for excess wear and use damage. All charges may be subject to sales tax.

2 This is intended as general guidance only. State law and the terms of your lease may vary your rights and obligations regarding excess wear and use. Please refer to your lease agreement for a description of your rights and obligations upon termination of your lease. Toyota Financial Services may change its wear and use standards at any time consistent with the terms of your lease agreement.